Contact CenterProfessional Services
Mid-Sized Marketing Agency
- Before
- $135/seat/mo on Five9
- After
- $89/seat/mo on Nextiva
- Annual savings
- $66,240
- 34% reduction
What we did
A 120-seat marketing agency was on Five9 paying premium tier rates for advanced analytics and workforce management modules their team rarely used. We audited feature utilization across their inbound client lines, outbound BDR process, and account management queues, then ran a competitive RFP across Nextiva, RingCentral, and a renegotiated Five9 rate. Nextiva won on per-seat economics and HubSpot/Salesforce integration depth. Migration ran over three weeks with zero call disruption - DIDs ported in advance, agents trained in parallel, and the cutover scheduled outside client reporting windows.