VoIP
Scottsdale Bullion & Coin
- Before
- RingCentral
- After
- RingCentral
- Annual savings
- 33%
They didn't switch platforms or change a single feature - we simply renegotiated their existing RingCentral contract and locked in a lower per-seat rate.
Industry · Precious Metals
Telecom for precious metals dealers: one of sales agents biggest reliabilities.
Precious metals dealers have specific phone needs - recorded sales calls, secure customer-data routing, reliable inbound for inquiries that often run six or seven figures. We've worked with dealers in this space and the pricing leaks are familiar.
The pattern we see
The Pricing Leak In This Industry
Most precious metals dealers we encounter aren't necessarily on the wrong VoIP platform. They're on the right platform at the wrong price. The work isn't always migration - sometimes it's renegotiation. Same vendor, same features, lower per-seat cost.
Premium-tier rate locked in at signing
Sales-driven phone operations book onto premium feature tiers - call recording, multi-line routing, real-time queue analytics - and the per-seat cost gets locked in at signing. Years later, the platform itself hasn't changed. The price has just kept escalating.
Nobody renegotiated
The platform's direct rep is paid on revenue, not retention. The agreement renewed at the same rate (or higher) for the third year in a row, and nobody at the platform is going to call you to lower it.
PRECIOUS METALS & BULLION
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FAQ
FAQ
No. A great deal of our wins come from renegotiating existing contracts rather than migrating. If your platform works and the only issue is price, we'll come in and renegotiate.
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On RingCentral, Nextiva, or another platform and haven't reviewed pricing in 2+ years?
Worth a benchmark. Send us a recent VoIP invoice and we'll show you the renegotiated rate within 1-3 business days.