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Contact Center (CCaaS)

Every major contact center provider - at pricing you won't get going direct.

RingCX, Five9, NICE CXone, Genesys Cloud, Talkdesk, and more - benchmarked head-to-head based on your team's specific needs. Average client savings are 35% on per-seat cost.

Calculate My VoIP/CC Savings
All Major Contact Center Platforms
Former Vendor-Reps
25 Seat Minimum
No Out-Of-Pocket Cost
Providers we work with

Every Leading VoIP & Contact-Center Provider.

Overview

Why Use Us When It Comes To Your Contact Center

We're a channel partner with every major Contact Center vendor - RingCentral, Five9, Nice In Contact, Vonage, Genesys, Talkdesk, 8x8, etc. That gives us access to exclusive partner pricing the platforms don't advertise on their website or direct sales teams.

Contact center buying is more complex than VoIP - voice vs. omnichannel, native WFM/QM vs. best-of-breed, conversational IVR, agent assist, post-call AI, deep CRM integrations, and outbound dialer regulations all change the math. We review your current invoices, understand your business's specific needs, and cross-reference what you should be paying for your contact center. This way you don't make a 6-figure mistake.

Based on our review, we present and recommend the best-fit provider. If it's staying with your existing carrier, we'll renegotiate your contract. If we think another provider is a better fit for your business, we engage the provider, coordinate discovery calls and demos, negotiate terms, and make sure that your migration is handled with care and urgency. You never have to deal with the back-and-forth hassle of vendor reps again.

What's included

Everything That Switches

Voice & omnichannel routing
Inbound, outbound, blended, plus chat, email, SMS, and social - on every major CCaaS platform.
Conversational IVR & AI
Generative IVR, agent assist, real-time transcription, post-call summaries, and AI-powered QM.
WFM & quality management
Native NICE/Genesys/Five9 WFM benchmarked against Calabrio, Verint, and Playvox.
CRM integrations
Salesforce, HubSpot, Zendesk, ServiceNow, MS Dynamics - screen pop, click-to-dial, auto-logging.
Reporting & analytics
Real-time dashboards, historical reporting, speech analytics, and custom KPI views per role.
Free contract & spend audit
We find seat over-provisioning, channel-fee leakage, and AI-usage surprises before we quote.
Why us

Why Businesses Choose Tech Launch as their VoIP Advisor

Exclusive partner pricing
Wholesale rates the providers give the channel partners - prices the direct team doesn't tell you about.
Every major platform compared
Five9, NICE, Genesys, RingCX, Talkdesk, 8x8, MS Dynamics - benchmarked head-to-head.
Forensic contract audit
We find hidden fees, unused features, and seat over-provisioning. Average client recovers 15% before we even negotiate.
Vendor-Agnostic and zero out-of-pocket cost to you
All vendors pay us roughly the same commission, so we have no financial reason to recommend one over another. We make recommendations based on your business's specific needs.
Case Studies

Recent Contact Center Results

FAQ

Common Contact Center Questions

For mid-market deployments (25-250 agents), fair market pricing in 2026 ranges from $75-$165/agent/month depending on tier. Voice-only digital and basic IVR typically lands at $75-$110/agent. Omnichannel with workforce management, quality management, and AI features runs $125-$165/agent. If you're paying above these ranges - especially without WFM or QM included - there's almost always room to renegotiate.
Other VoIP services

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Well cut your bill by 33%.

Send us your last invoice and call volume. We'll show you the real number in 1-3 business days.

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