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Contact Center (CCaaS)

Every major contact center provider - at pricing you won't get going direct.

RingCX, Five9, NICE CXone, Genesys Cloud, Talkdesk, and more - benchmarked head-to-head based on your team's specific needs. Average client savings are 35% on per-seat cost.

Calculate My VoIP/CC Savings
All Major Contact Center Platforms
Former Vendor-Reps
25 Seat Minimum
No Out-Of-Pocket Cost
Providers we work with

Every Leading VoIP & Contact-Center Provider.

Overview

Why Use Us When It Comes To Your Contact Center

We're a channel partner with every major Contact Center vendor - RingCentral, Five9, Nice In Contact, Vonage, Genesys, Talkdesk, 8x8, etc. That gives us access to exclusive partner pricing the platforms don't advertise on their website or direct sales teams.

Contact center buying is more complex than VoIP - voice vs. omnichannel, native WFM/QM vs. best-of-breed, conversational IVR, agent assist, post-call AI, deep CRM integrations, and outbound dialer regulations all change the math. We review your current invoices, understand your business's specific needs, and cross-reference what you should be paying for your contact center. This way you don't make a 6-figure mistake.

Based on our review, we present and recommend the best-fit provider. If it's staying with your existing carrier, we'll renegotiate your contract. If we think another provider is a better fit for your business, we engage the provider, coordinate discovery calls and demos, negotiate terms, and make sure that your migration is handled with care and urgency. You never have to deal with the back-and-forth hassle of vendor reps again.

What's included

Everything That Switches

Voice & omnichannel routing
Inbound, outbound, blended, plus chat, email, SMS, and social - on every major CCaaS platform.
Conversational IVR & AI
Generative IVR, agent assist, real-time transcription, post-call summaries, and AI-powered QM.
WFM & quality management
Native NICE/Genesys/Five9 WFM benchmarked against Calabrio, Verint, and Playvox.
CRM integrations
Salesforce, HubSpot, Zendesk, ServiceNow, MS Dynamics - screen pop, click-to-dial, auto-logging.
Reporting & analytics
Real-time dashboards, historical reporting, speech analytics, and custom KPI views per role.
Free contract & spend audit
We find seat over-provisioning, channel-fee leakage, and AI-usage surprises before we quote.
Why us

Why Businesses Choose Tech Launch as their VoIP Advisor

Exclusive partner pricing
Wholesale rates the providers give the channel partners - prices the direct team doesn't tell you about.
Every major platform compared
Five9, NICE, Genesys, RingCX, Talkdesk, 8x8, MS Dynamics - benchmarked head-to-head.
Forensic contract audit
We find hidden fees, unused features, and seat over-provisioning. Average client recovers 15% before we even negotiate.
Vendor-Agnostic and zero out-of-pocket cost to you
All vendors pay us roughly the same commission, so we have no financial reason to recommend one over another. We make recommendations based on your business's specific needs.
Case Studies

Recent Contact Center Results

Contact Center · Healthcare
South Florida Hospital
$120/seat/mo on DialPad $70/seat/mo on RingCentral
41% reduction annual savings
See Healthcare savings
Contact Center · Professional Services
Mid-Sized Marketing Agency
$135/seat/mo on Five9 $89/seat/mo on Nextiva
34% reduction annual savings
See Professional Services savings
See more industry case studies
FAQ

Common Contact Center Questions

For mid-market deployments (25-250 agents), fair market pricing in 2026 ranges from $75-$165/agent/month depending on tier. Voice-only digital and basic IVR typically lands at $75-$110/agent. Omnichannel with workforce management, quality management, and AI features runs $125-$165/agent. If you're paying above these ranges - especially without WFM or QM included - there's almost always room to renegotiate.
Five9 typically wins for cloud-native deployments that prioritize fast time-to-deploy and simple admin - strong for outbound and blended environments. NICE CXone leads in workforce engagement (WFM, QM, performance management) and is usually the best fit when those modules are required. Genesys Cloud is the most flexible for complex routing and large omnichannel deployments. We run them head-to-head against your call volume, channel mix, and integration requirements.
For most mid-market operations, yes. Cloud CCaaS eliminates the capex cycle, gives you elastic agent licensing (seasonal scaling), faster feature releases, and better remote-agent support. The exception is regulated environments with strict data residency or air-gap requirements - and even those are increasingly served by hybrid cloud deployments. We'll model TCO over 3 years before making the call.
Typically 6-12 weeks for a 100-agent deployment depending on complexity: 1-2 weeks for discovery, 2-4 weeks for build (IVR flows, routing, integrations, reporting), 1-2 weeks for UAT and agent training, and a coordinated cutover. Larger or more complex environments (multi-site, advanced AI, deep CRM integrations) can run 12-16 weeks.
Yes. Every platform we recommend has certified connectors for Salesforce, HubSpot, Zendesk, ServiceNow, and MS Dynamics, plus open APIs for custom or in-house CRMs. Screen pop, click-to-dial, automatic call logging, and disposition syncing are all standard. We scope and configure the integration as part of the build.
Yes. We benchmark native WFM/QM modules from NICE, Genesys, and Five9 against best-of-breed alternatives like Calabrio, Verint, and Playvox. For most mid-market operations the bundled native module is the right call (better integration, single vendor); for larger or more sophisticated WFM environments, best-of-breed often wins.
Every major CCaaS platform now ships AI features: conversational/generative IVR, real-time agent assist, automated post-call summaries, sentiment analysis, and AI-powered QM scoring. Pricing and maturity vary widely - some are bundled, others are usage-based add-ons that can balloon your bill. We benchmark what's actually production-ready vs. marketing, and price the realistic AI consumption you'll use.
No. All inbound numbers - toll-free, local DIDs, and vanity numbers - port to the new platform. We rebuild routing and IVR flows in the new environment first, run parallel testing, then cut over during a low-volume window. Your old environment stays active until the new one is fully accepted.
Other VoIP services

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VoIP (UCaaS)
RingCentral, Nextiva, Zoom, Vonage, Microsoft Teams Phone at partner pricing.
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Well cut your bill by 33%.

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