We've negotiated wireless and VoIP/CC solutions for hospital contact centers, multi-location clinics, dental offices, and behavioral health practices. The work is the same as in any industry - but the constraints are tighter. Compliance is non-negotiable. Patient experience matters more than per-seat cost.
Most healthcare CIOs and IT leaders we talk to usually overpay for telecom for one of two reasons.
Healthcare buyers tend to over-spec because nobody wants to be the IT director who didn't spec enough features. We've seen contact center contracts with workforce management modules nobody uses, advanced analytics packages running zero reports, and thats just the tip of the ice berg.
Most healthcare telecom contracts run for multi-year terms with auto-renewal clauses. When the renewal hits and the IT team is already busy with EHR projects, the path of least resistance is renewing without negotiation.
They were on legacy DialPad licenses and were experiencing connection and call-drop issues. Their team needed API integration into various tools, including CRM and ERP integration. We went through the RFP process, and the client ultimately chose RingCentral as the best-fit provider.
Company name available on request under NDA.
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